Management Development

Absence Management

This course is designed for managers and HR professionals who are aiming to reduce the amount of absence in their workplace and who want to conduct constructive return to work interviews.

Full or Half Day Programme

By the end of the course participants will have learnt about:

  • The impact of absence on the business;
  • Methods of measuring absence;
  • Possible reasons for absence - justified and not!
  • Options for managing absence;
  • Dealing with associated problems;
  • Conducting return to work interviews.

Addressing Bullying & Harassment

Bullying and harrassment is as common in the workplace as it is in the school playground according to recent research. This course is designed to help managers and staff address bullying behaviour and work towards adopting a no tolerance attitude to harassment.

One Day Programme

At the end of the day participants will have had the opportunity to:-

  • Define bullying & harassment;
  • Identify the costs to the organisation;
  • Consider the implementation of a bullying and harrassment policy;
  • Discuss issues pertinent to their organisation or business;
  • Practice dealing with potential situations;
  • Go through the use and misuse of complaints procedures.

Appraisal Training

This course is designed to give managers the knowledge and skills they need in order to conduct effective and motivating appraisals.

One Day Programme

By the end of the course participants will have had the opportunity to:

  • Gain knowledge of the part appraisal plays in performance management;
  • Identify the context of appraisal within the planning and strategy structure of their business;
  • Familiarise themselves with the appraisal documentation and the preparation needed prior to appraisal meetings;
  • Reflect on the experiences they have had in the past and identify those practices they would like to emulate;
  • Map the process of an appraisal;
  • Practice the welcome and opening for an appraisal meeting;
  • Identify and practice appraisal interview skills such as active listening, asking questions, picking up cues, summarising and giving feedback;
  • Review the need for setting objectives and exploring the best methods for meeting them.

Half Day Programme

This course is designed to enable appraisees to understand the process and equip them to get the most out of their appraisal.

By the end of the course participants will have had the opportunity to:

  • Understand what appraisals are designed to achieve;
  • Learn about the key concepts in appraisals;
  • Think about what they want to get out of their appraisal;
  • Learn how to prepare for the meeting.

Assertiveness

These courses enhance participants’ understanding of effective communication.  A course will give them the opportunity to reflect upon their own communication style in order to identify changes they wish to make.

One Day Programme

  • Learn about their rights and responsibilities in assertiveness and how to exercise these rights in a fair and reasonable manner;
  • Discover different behaviour styles and how they affect communication in the workplace and in all interpersonal interactions;
  • Practice making requests in an assertive way;
  • Practice refusing requests and saying ‘no’ when it is appropriate to do so;
  • Identify situations in which they would like to be more assertive and devise strategies for dealing with those situations.

Two Day Programme

During this course participants will have the opportunity to:

  • Learn about their rights and responsibilities in assertiveness and how to exercise these rights in a fair and reasonable manner;
  • Discover different behaviour styles and how they affect communication in the workplace and all interpersonal interactions;
  • Practice making requests in an assertive way;
  • Practice refusing requests and saying ‘no’ when it is appropriate, whilst leaving the other party feeling that they have been treated with respect and attention;
  • Learn about various types of assertion techniques, such as broken record, fogging, and discrepancy, and identify the situations in which these could be helpful;
  • Practice giving and receiving feedback (praise and criticism) in a constructive manner using assertion techniques;
  • Identify particular situations in which they would like to be more assertive and devise specific strategies for dealing with those situations;
  • Write an action plan for themselves identifying the key behaviour changes they need to make in order to communicate more assertively.

Coaching in the Workplace

These courses are designed for anyone who is involved with coaching people at work, and who want to improve their effectiveness in this area.

One Day Programme

By the end of the course participants will have had the opportunity to:

  • Explore the benefits of using coaching methods in one to one and group situations;
  • Learn about the nature of the coaching relationship and the essential elements in that relationship;
  • Identify key characteristics and habits of successful coaches which can be transferred to the workplace;
  • Examine some aspects of adult learning theory to enhance the coaching process;
  • Learn about and practice using questions which enhance understanding and development of staff;
  • Practice giving and receiving feedback in a way which encourages learning;
  • Learn about and practice the use of a coaching model in order to facilitate change.

Counselling Skills

The aim of this course is to increase participants' confidence in using counselling skills in appropriate situations in the workplace.

One Day Programme

By the end of this course participants will have been helped to:

  • Define the counselling situation;
  • Identify the key factors for establishing an appropriate environment;
  • Relate the purpose of counselling to their own role;
  • Practice core skills and Egan’s three phase model for the counselling process;
  • Be more aware of how their feelings influence the situation;
  • Understand the difference between advice giving and facilitating others in finding their own solutions;
  • Recognise when a referral to a professional counsellor is required.

Discipline & Grievance

This course is designed to equip managers and supervisors with the knowledge they need to effectively deal with disciplinary and grievance situations.

One Day Programme

By the end of the course participants will have had the opportunity to:

  • Understand what disciplinary issues are within their organisation;
  • Recognise the importance of dealing with issues directly and in a timely manner;
  • Understand the stages of the disciplinary process;
  • Practice the skills involved in a disciplinary interview;
  • Work out possible outcomes of the disciplinary process;
  • Become familiar with the paperwork necessary in these circumstances;
  • Understand the grievance procedure;
  • Learn how to respond to grievances.

Managing Change

This course is designed to assist staff and managers to cope with the impact of change in the organisation, and to recognise the importance of the change process in moving the organisation forward.

One Day Programme

By the end of the course participants will have had the opportunity to:

  • Reflect on both the intended and unintended impact of organisational change;
  • Consider their own personal change styles and strategies;
  • Understand the psychological processes inherent in change processes;
  • Adopt positive behaviours to ease the implementation of new processes and procedures;
  • Identify the core principles of effective change management.

Performance Management

This course is aimed at front line managers and supervisors who need to be able to handle day to day performance issues and more difficult issues with staff, in a positive and effective manner.

One Day Programme

By the end of the course participants will:

  • Be able to recognise performance problems early;
  • Use an appropriate approach to performance and behaviour problems;
  • Know how to use their coaching skills to bring about improvements in performance;
  • Be more confident to tackle under-performance issues;
  • Be more confident to handle the high performer.

Presentation Skills

This course is designed for people who want to become more confident and effective in their presentation giving.

Two Day Programme

By the end of this course participants will have been helped to:

  • Understand the importance of planning and structuring presentations;
  • Consider the audience influences on presentation planning and delivery;
  • Explore the use of visual aids and other presentation components;
  • Plan and practice giving a presentation, paying attention to prompts and the time factors;
  • Improve their presentation skills through giving and receiving constructive feedback.

Note: A one day programme is also available, but group size would be restricted due to the time needed to give feedback on presentations.

Recruitment & Selection

This course is designed to assist those staff who conduct recruitment interviews with the knowledge and skills needed to interview confidently and effectively.  

One Day Programme

By the end of the course participants will have had the opportunity to:

  • Consider the difficulties of interviewing;
  • Understand the legislative environment;
  • Increase awareness of pre-interview preparation;
  • Recognise and practice communication skills necessary for effective interviewing;
  • Practise role playing with potentially difficult candidates and scenarios;
  • Understand some of the psychological pitfalls of interviewing.

Reward Management

This course is designed to help managers and HR professionals consider the implications and effectiveness of a range of reward management strategies.

Half Day Programme

By the end of the session delegates will have had the opportunity to learn about:

  • The objectives of reward management;
  • What motivates individuals;
  • The concept of total reward;
  • Extrinsic and intrinsic rewards;
  • The role of the line manager;
  • The links to performance management;
  • The importance of HR and line management working together.

Stress Management

Stress can be a major issue in the workplace.  These courses are designed to help people recognise the impact of stress on themselves and on others, and to aid them in reducing and preventing stress.

Half Day Programme

By the end of this course participants will have explored the following:

  • Definitions and recognition of stress - in ourselves and in others;
  • The Human Function Curve - giving participants an opportunity to see how stress affects our functioning;
  • A four factor framework for action - to help people to create and plan changes which could lower their stress levels and redress areas of imbalance;
  • Techniques for stress reduction – using relaxation techniques appropriate to both home and the workplace.

One Day Programme

By the end of this course participants will have explored the following:

  • Definitions and recognition of stress - in ourselves and in others;
  • The Human Function Curve - giving participants an opportunity to see how stress affects our functioning;
  • Personal Stress Audit - individuals will have the opportunity to examine their stressors, coping mechanisms and support systems, in order to identify appropriate stress management tools;
  • Using mental models and structured thinking to reduce pressure and identify self perpetuating stress;
  • A four factor framework for action - to help people to create and plan changes which could lower their stress levels and redress areas of imbalance;
  • Techniques for stress reduction – this session could include the use of guided imagery, breathing techniques, music, stretching, discussion of the benefits of massage, relaxation techniques, and the use of visual triggers (a.k.a. holiday brochures!).

Supervisory Skills

This course is designed for newly appointed supervisors or those who have had no supervisory training.  It will help them to recognise the key functions of their role and the pitfalls to avoid.

One Day Programme

By the end of the morning delegates will have had an opportunity to:

  • Examine the role of the supervisor within an organisation;
  • Identify the importance of giving clear messages to staff groups and individuals;
  • Learn techniques for delegating and communicating effectively;
  • Discuss methods for setting goals and monitoring performance.

Time Management

These courses are designed to help staff and managers make the most efficient use of their time, cutting back on time wasting activities and focusing on their core business tasks.

Half Day Programme

By the end of the morning, participants will have had the opportunity to:

  • Test their current time management skills and assess what they need to improve upon;
  • Identify time thieves and look at a variety of ways of tackling them to reduce time wasting;
  • Learn about the advantages of a “Master List” system, both paper based or electronic, to suit their needs;
  • Discuss the benefits and “tricks” of getting (and staying) organised.

One Day Programme

By the end of this day participants will have had the opportunity to explore:

  • Setting clear and concise goals in order to focus on your priorities;
  • Time Thieves – what are the things that take a lot of time for little result?  How should we tackle them?;
  • Getting organised and staying organised –getting rid of the clutter;
  • The advantages of the Master List system;
  • Using a scheduler and contacts list effectively;
  • Saying ‘No’ to jobs that are not yours, in order to give you time to do the jobs that are yours;
  • Delegating appropriately and effectively, including monitoring results;
  • Managing time-sapping communications: meetings that go on forever, telephone calls that achieve nothing & emails that you don’t need to read;
  • Getting rid of all those sticky notes!