List of Courses

Courses are listed under 5 main headings: Management Development Courses; Personal Development Courses; Communications & Team Building; Customer Care; and Dealing with Aggression. 

Please click on the appropriate drop down button under Courses & Presentations for a full description of each course.

Don't forget, we write our own material so we can fully adapt to your business needs.

Courses available under Management Development:

  • Absence Management
  • Appraisal Training
  • Assertiveness Skills
  • Bullying & Harassment
  • Coaching in the Workplace
  • Counselling Skills
  • Discipline & Grievance
  • Effective Communication Skills
  • Managing Change
  • Performance Management
  • Presentation Skills
  • Recruitment & Selection
  • Reward Management
  • Stress Management
  • Supervisory Skills
  • Time Management

Courses available under Personal Development:

  • ABC To Victory
  • Assertiveness
  • Counselling Skills
  • Dignity at Work
  • Personal Effectiveness
  • Presentation Skills
  • Stress Management
  • Time Management

Courses available under Communications & Team Building:

  • Assertiveness Skills
  • Communication Workshops
  • Counselling Skills
  • Listening Skills
  • Presentation Skills
  • Strategic Communication
  • Team Building
  • Telephone Techniques
  • Training for Trainers

Courses available under Customer Care:

  • Customer Care Workshops  
  • Excellence in Customer Care

Courses available under Dealing with Aggression:

  • Coping with Aggression (Face to Face)
  • Dealing with Aggressive Callers (Telephone Skills)